An automotive business becomes a provider of the 1-800-CAR-HELP network when it qualifies and contracts to have 1-800-CAR-HELP ringing into its business. Once signed up, a provider is the only business of its type in the market area it serves. If a business has 3 non-satisfied complaints in a 6-month period of time they may be removed from the network to be replace by a more consumer-friendly business.