Robert L. Wunderman from Huntsville, Alabama

April 24, 1995 To Better Business Bureau, Tri-City Airport, Bountville, TN. 37617 Gentlemen: In January we camped at the State Park in Kingsport in our Southwind Motorhome. When we departed in the morning we noted the RV was not operating properly and apparently had a transmission problem. We made several calls to the more well known transmission facilities and the Kingsport dealer for the RV chassis with little success. Although we explained that we were passing through at the start of an extended trip the best any of them could do was LooK At It In A Week or So. Then I just picked at random from the phone book Brookside Transmission, Inc. in Kingsport. I talked with Mr. Paul W. Moore. He said he was very busy but would try to accomidate us since we were passig through and on a tight schedule. If we could get to his shop he would look at it and if we couldn't get there he would come and get us. To make a long story short we needed a rebuild of our transmission and Paul promised to have it ready in two or three days. With that we left the RV in Pauls hands and headed to our daughters home in Virginia for our planned visit. When we returned to Kingsport after the visit, the RV was ready and we proceeded on schedule with our trip. We have since put over 7000 miles on the motorhome and the transmission is performing perfectly. Throughout the whole episode, Paul was extremely helpful, cordial and business like. He explained our problem, what he would do to repair the transmission, and what the charges would be (which seemed inexpensive but certainly reasonable to us). We highly recommend Paul and Brookside Transmission to anyone in the TRI-Cities area for competent and friendy transmission service. Truly your, Robert L Wunderman, 306 Shady Brook Drive S.E., Huntsville, Alabama, 35801